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GDPR Compliance Statement

Last updated: August 26, 2024

Overview

While sage-reed operates primarily in Canada, we recognize that individuals from the European Union may visit our website. This statement outlines how we comply with the General Data Protection Regulation (GDPR) when processing personal data of EU residents.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you submit inquiry forms or accept cookies, you provide explicit consent for data processing
  • Contractual Necessity: Processing required to fulfill expedition bookings and service delivery
  • Legitimate Interests: Website analytics and security measures that do not override your privacy rights
  • Legal Obligations: Compliance with Canadian tourism and safety regulations

Data Subject Rights

If you are an EU resident, you have the following rights regarding your personal data:

Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of that data in a structured, commonly used format.

Right to Rectification

You can request correction of inaccurate or incomplete personal information we hold about you.

Right to Erasure

Under certain circumstances, you may request deletion of your personal data, except where we have legal obligations to retain it.

Right to Restriction

You may request that we limit processing of your personal data in specific situations, such as when accuracy is contested.

Right to Data Portability

You can request transfer of your data to another service provider in a machine-readable format where technically feasible.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes at any time.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Data Retention

Personal data is retained only as long as necessary for the purposes for which it was collected:

  • Inquiry data: 24 months from last contact
  • Booking records: 7 years for legal and safety documentation purposes
  • Website analytics: 26 months in aggregated form
  • Cookie data: As specified in our Cookies Policy

International Data Transfers

Personal data collected from EU residents is processed in Canada, which is not covered by an EU adequacy decision. We rely on appropriate safeguards including:

  • Contractual clauses that meet GDPR requirements
  • Technical and organizational security measures
  • Explicit consent for transfers where applicable

Data Protection Officer

For GDPR-related inquiries, you may contact our data protection contact at:

Email: [email protected]
Subject Line: GDPR Inquiry

Exercising Your Rights

To exercise any of your GDPR rights, submit a request via email to [email protected] with "GDPR Request" in the subject line. We will respond within 30 days of verification of your identity.

Please provide sufficient information to identify the data you are referencing and specify which right you wish to exercise.

Right to Lodge a Complaint

If you believe we have not adequately addressed your GDPR concerns, you have the right to lodge a complaint with your local supervisory authority in the EU or with the Office of the Privacy Commissioner of Canada.

Children's Data

We do not knowingly process personal data of individuals under 16 years of age without parental consent. Our services are designed for adults and require adult supervision for minors.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in regulations or our data practices. Material changes will be communicated through website notification with at least 30 days notice where practicable.

sage-reed

Connecting travelers with authentic Canadian wilderness experiences since 2018.

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Disclaimer: Adventure tourism involves inherent risks. Participation requires physical fitness and appropriate preparation. Results and experiences vary based on individual circumstances, weather conditions, and seasonal factors. This service is not a substitute for professional outdoor training or medical advice. Always consult with healthcare providers before undertaking strenuous physical activities. We recommend comprehensive travel insurance for all expeditions.

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